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Before proceeding any further, please first try re-installing the X-Rite software as this will fix many issues.
FAQ Scenario 1
- I have installed the software on my new PC/Mac and when trying to calibrate, the software just comes back with ‘Device not found’.
- The software does not seem to recognise the device when it’s plugged into a USB socket.
- The calibrator is plugged into a USB socket on my PC but the software says ‘device not found’
FAQ Scenario 2
FAQ Scenario 3
- When trying to calibrate my dual external screens on my Mac the software tells me that it cant find the selected display.
- The i1 Studio Software does not allow me to calibrate the second display on my Macintosh computer. A dialogue box just informs me that the software can’t find the second display.
FAQ Scenario 4
If you require further help with this product not listed above, please raise a support case.