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Products affected:

ColorMunki Smile
ColorMunki Display
ColorMunki Photo
i1 Studio
Color Checker Passport
I1 Display Pro and Pro Plus

Q : I can’t save the profile since I updated Computer operating system. The ‘create and save profile’, the button is inactive and I can’t save the profile.

Updating the computer operating system can sometimes changes the permission rights, to solve this issue please do the following:

Macintosh:

The profiles are save in the following directory :

Macintosh HD / Users / [your username] /Library/ColorSync

To get there quickly. Click on the desktop, then click on Go menu, hold down ‘alt’ key and you will see Library appear, click Library and click the ColorSync folder once to highlight it.

With ColorSync folder selected click on File > Get Info from the top menu.

Another window will open, click the padlock at the bottom right of the window and enter your login password. In the sharing & Permissions section give read & write permissions to all users and then select the little cog icon and select apply to enclosed folders

Run a new calibration and profiles should now save correctly.

For ColorChecker Passport Users browse to:

HD / Users / [your username] / Library / Application Support / Adobe / CameraRaw / CameraProfiles

With the folder selected click on File > Get Info

Another window will open, go down to Sharing & Permissions – change to’ Read & Write’ to all users and then select the little cog icon and apply to enclosed folders

 Windows:

Browse to: C:/Windows/System32/Spool/Drivers/Color

ColorChecker Passport Users: C: \ Users \ [your username] \ AppData \ Roaming \ Adobe \ CameraRaw \ CameraProfiles

1. Right click an affected folder

2. Click Properties.

3. Click the Security tab

4. Click the “Advanced” button.

5. Click “Change” next to Owner.

6. Type your username, click the “Check Names” button, then click OK.

7. Check “Replace owner on subcontainers and objects” under the owner’s name.

8. Click OK again. If you get a message saying “Do you want to replace the directory permissions with permissions granting you full control?”, click “Yes” and you’re done.

9. Click the “Edit” button.

10. Click on your username from the list.

11. Check “Full control” underneath it.

12. Click OK.

13. Click OK again.

14. Row run the software and re-calibrate the display

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If this has not resolved your issue please refer back to the product support page and, if necessary, raise a support case.