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Before proceeding any further, please first try re-installing the X-Rite software as this will fix many issues.

FAQ Scenario 1

• I have installed the software on my new PC/Mac and when trying to calibrate, the software just comes back with ‘Device not found’.
  
• The software does not seem to recognise the device when it’s plugged into a USB socket.
• The calibrator is plugged into a USB socket on my PC but the software says ‘device not found’

FAQ Scenario 2

• During installation of the software the following error message occurred: ‘could not access VB Script’ and then when I tried to start the application the following appeared ‘XRiteDevice.dll’ not found’.

FAQ Scenario 3

• Q1: The software informed me that there was a new version available. I updated it and now can’t open the application.
  
• Q2: When I ran the application it told me there was an update available. The update started but crashed half way through the install procedure.

FAQ Scenario 4

• Q1: I can’t save the profile since I updated Computer operating system. The ‘create and save profile’, button is inactive and I can’t save the profile.

If you require further help with this product not listed above, please raise a support case.