Document4

FAQ-XPE:004-08/14

Software Freezes or Crashes during monitor colour measurements

Products affected:

  • ColorMunki Display
  • ColorMunki Photo/Design
  • I1 Display Pro
  • i1 Studio
  • I1 Pro

In response to the following range of questions

Q1. Monitor calibration hangs when profiling.

Q2. Monitor calibration just flashes a black and white screen when running a profile.

Q3. After the software asks me to place the device on the screen and press next. The screen just flashes when checking for automatic display control, and does not start profiling.

The Solution:

If ColorMunki Display or i1Profiler software freezes or crashes while measuring the first few patches on the screen during display profiling, Automatic Display Control (ADC) could be the cause. Please use the following instructions to turn off ADC in these programs:

Macintosh:
ColorMunki Photo/Design/Display: Open the program.  Select “ColorMunki Display/Photo” in the menu bar and then “Preferences” from the dropdown.  Uncheck “Enable ADC or DDC”, click on “OK”, restart the program, and create a display profile.

i1 Display Pro/i1 Pro 2: Open i1Profiler.  During profile creation, make sure to uncheck the “Automatic Display Setup (ADC)” option and check the “Adjust brightness, contrast and RGB gains manually” in the “Display Hardware Setup” portion of the “Measurement” workflow step.

Windows:
ColorMunki Photo/Design/Display: Open the program.  Select “File” in the upper left and then “Preferences” from the dropdown. Uncheck “Enable ADC or DDC”, click on “OK”, restart the program, and create a display profile.

i1 Display Pro/i1 Pro2: Open i1Profiler.  During profile creation, make sure to uncheck the “Automatic Display Setup (ADC)” option and check the “Adjust brightness, contrast and RGB gains manually” in the “Display Hardware Setup” portion of the “Measurement” workflow step.